The Thermostat
Demanded the drink be served at exactly 120 degrees, then asked us to make it hotter, then complained it was too hot. We do not own a thermometer that goes to this customer.
Field notes from behind the bar
Every one of these was real, more or less. We scored them on a strict chaos index, counted the espresso shots, and tried to keep our hands steady. Scroll slowly. The barista did not get to.
Demanded the drink be served at exactly 120 degrees, then asked us to make it hotter, then complained it was too hot. We do not own a thermometer that goes to this customer.
A decaf quadruple espresso, ordered for the energy. Four shots of a thing engineered to do nothing. Both caffeinated and not, until observed by the register.
Brought a ruler. Wanted a traditional two-ounce macchiato, served in a sixteen-ounce cup, with foam terminating at a pencil mark drawn personally on the side of the cup.
Changed the order four times across one transaction, then asked to be surprised, then specified the surprise should be something they already like and have ordered before.
Wanted three milks blended, all of them dairy free, the result somehow creamier than whole milk. Insisted this was a simple request and that we were overcomplicating it.
Ordered an iced latte with no ice, served cold, blended, but explicitly not a blended drink. Referenced a drink we made once for them on a day no one can confirm happened.
First visit. Ordered the usual. When asked what the usual was, described a drink from a different café two cities away and grew visibly disappointed that we did not already know.
Requested extra foam, then no foam, then light foam, then declined to define light foam, trusting that we would intuit the correct amount through a kind of shared barista sense.
Wanted a small coffee in a large cup, filled to the brim, with room for milk, while the cup remained completely full. A request that violates at least one law of physics and the menu.
Ordered plain black coffee, then demanded it be a rare single origin we hand-selected, reserving the right to send it back if our selection failed to reflect their unstated taste.
Be kind to your barista. They are holding a sixteen-ounce cup and a pencil line you drew yourself.
Tip in cash, say the size first, and never, ever order a decaf quad shot for the energy.